Sony manufacturers a wide variety of electronics, from cameras to TVs. They offer a warranty to protect consumers from their product’s manufacturing defects. A new report from Motherboard shows the Federal Trade Commission has warned six major companies — including Sony and Nintendo — that their warranty policies are violating a 1975 law. Those warnings are aimed at companies that omit warranty seals from devices they sell, or allow third parties to open or service them.
Warranty Coverage
If your Sony products are not working as you expect, it is important to have a reliable warranty plan. A reliable warranty can help ensure that you can get your devices back to working condition and save you time, money, and hassle when it comes to repairs. Most people will opt for a consumer protection or extended warranty plan. This type of coverage will pay for the repair or replacement of a device that you have purchased, and will typically cover mechanical and electrical failures, normal wear and tear, accidental damage, and more.
The best warranties will include a warranty that doesn’t expire, and offer round-the-clock expert support for your devices. With Asurion Home+, you can enjoy the benefits of a warranty that will never expire and get round-the-clock help from our experts via phone, chat, and in-store service. Plus, our AI-powered technology will help you find a repair professional in minutes so you can receive instant claims settlements and have your devices fixed quickly!
Repairs
If your Sony product has a defect, you can request repairs and/or replacements through the company’s authorized service centers. The terms of your warranty vary, so check the manual or website to confirm exactly what you’re entitled to. Repairs can be expensive, so it’s important to take advantage of your warranty before it expires. Some manufacturers’ warranties last only for a few years, while others offer extended coverage. In most cases, you’ll need to bring your Sony product to a Sony service center to get it repaired. If you have a CPS extended warranty, you’ll also receive enhanced service coverage for additional repairs, such as accidental drops and water damage.
The SONY Manufacturer Warranty covers defects in the hardware components. It doesn’t cover software, accessories, or other parts of the product. Besides, it’s not valid for repairs made outside of the country in which you purchased your Sony products, or on gray import products that have been altered.
Replacements
The SONY Manufacturer Warranty provides some of the most comprehensive coverage in the broadcast and professional equipment industry. For a relatively modest fee, you can enjoy peace of mind knowing that your product is protected against the vagaries of life and will remain functional for years to come. While this is certainly the case for your average Sony product, if you have an expensive, high end Sony product that requires routine maintenance or a complete tear down to repair a malfunctioning component or two, you may find yourself shelling out significant sums of money to get it back up and running again.
If you want to make the most of your investment, it is essential that you do your homework and read the fine print. In this regard, it is best to consult with a trained professional to ensure that you are getting the most from your investment. You will also need to know your product well enough to determine the right type of service for your needs.
Appeals
If you have been denied a repair or replacement under your SONY Manufacturer Warranty, we can help you appeal the decision. We will build your case and send it to Sony for review. Philippe Therrien bought a Sony Vaio SZ Series laptop in 2015 and the display failed just before his one-year warranty expired. He contacted the customer service department and they informed him that the screen was physically damaged and therefore not covered under warranty.
He sent the product in for repairs but was told that he would have to pay shipping costs. According to Philippe, this was an illegal and unconscionable requirement under Section 49 of the Consumer Protection Act in Canada.
He has filed a class action lawsuit against Sony in the Superior Court of Quebec in Montreal, Canada. The lawsuit alleges that Sony violated the law by requiring consumers to pay shipping costs when they shipped their products to be repaired under warranty.
Final Thought
Most manufacturers’ warranties only last for a limited time, often one year or less. This can leave you vulnerable if your device suffers from unexpected malfunctions or failure. Sony offers an extended warranty on select products, giving you added protection and peace of mind. Plus, you’ll get perks like in-home service and round-the-clock expert support for your Sony appliance.
